Frequently Asked Questions
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Everything you need to know before, during, and after your purchase.
About Our Hair
We sell 100% Vietnamese hair, known for its natural shine, softness, and durability. Our bundles come in straight, wavy, and curly textures, so you can find the perfect match for your desired look.
With proper care, our extensions hair bundles can last between 3 to 4 years. Following our care recommendations (gentle washing, minimal heat, and proper storage) will help you get the most out of your hair for years to come.
Yes! Our hair can be dyed or bleached up to color #27, and it can also be heat-styled. That said, we always recommend using a heat protectant and having coloring done by a professional stylist to preserve the quality and lifespan of your bundles.
We currently offer lengths ranging from 16 to 22 inches. Shorter lengths (16"–18") create a more natural, everyday look, while longer lengths (20"–22") are perfect for dramatic, voluminous styles. If you're unsure, feel free to reach out to us via our Contact page and we'll help you choose the best fit for your hair goals.
Orders & Shipping
Processing takes 2-3 business days. Delivery times vary depending on your location. You will receive a tracking number once your order has shipped.
Yes! We ship across Canada and offer international shipping to select countries. Shipping costs and delivery times will be calculated at checkout.
Absolutely. Once your order ships, you’ll receive an email with your tracking information so you can follow your package every step of the way.
Returns & Exchanges
Due to the hygienic nature of hair products, we do not accept returns or refunds. We only offer exchanges under specific conditions: if you received a damaged, defective, or incorrect item. To be eligible, the item must be unopened and in its original packaging, and you must contact us within 48 hours of delivery.
Reach out to us via our Contact page with your order number, the reason for your exchange, and clear photos of the item showing the issue. Our team will review your request and confirm your eligibility. Once approved, we'll provide instructions for sending back the original package. Your exchange will be processed only once we've received and inspected the returned item.
Still Have Questions?
We’re happy to help. Reach out and we’ll get back to you as soon as possible.
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